“For instance there’s a fire house near the conference hotel and I spent some time there asking them how they spread knowledge about new techniques given that the stakes are so high. It turns out that after every engagement they hold a retrospective; they question everything; they constantly devise and evaluate new techniques; they train each other in new techniques as well as seek out opportunities to anticipate new situations such as new architectural fashions; new techniques are proven at a local level before being slowly disseminated and verified by other houses and finally everybody is expected to be able to use every tool but they accept that some people will always be better with certain tools.”
— SCNA 2009: Impressions and (actionable) feedback - software_craftsmanship | Google Groups
